Area Sales & Business Acccount Manager

Tierney’s provide a trusted and reputable range of IT Solutions, Support and Consultancy Services to the Hospitality & SME industry sectors across Ireland, the UK and beyond. We offer a variety of cutting-edge IT product solutions and support services to our customers, from leading partners around the globe, enabling our clients to gain the maximum from their IT investment, helping them achieve their specific needs.

​Tierney’s are seeking an experienced and customer focused Area Sales & Business Account Manager to join our team, who will report directly to the company Head of Sales & Business Development.

Main duties of the role will include the following:

• Promote and sell Tierney’s contracted support services, IT hardware & software products, point of sales and other hospitality solutions, to existing and prospective customers.

• Research, identify and target prospective customers in your sales region.

• Using a customer-focused and relationship management approach, you will continuously strive to specify and develop the right products, solutions, and services together with, and for your customers.

• Direct relationship management with customers’ key operations team leaders.

• Develop future customer IT strategies and roadmaps, assisting with IT budget planning.

• Organise and/ or carry out pre-sales IT surveys and fact-finding meetings at customer locations

• Meet with customers’ key IT stakeholders and other third-party IT related vendors, at different intervals throughout the sales cycle.

• Prepare and deliver company & product presentations and demonstrations, that explain our products or services to customers. Liaise with the inside sales team and other departments to provide industry or customer specific solutions.

• Manage pre-sales discussions for IT upgrades and major projects, recommending improved or upgraded materials, systems, and machinery to customers, documenting better business efficiencies and ROI

• Using the company PSA system, prepare customer quotations and extended proposals, forecast sales pipelines, track, and report on sales activities, generate reports and process sales orders.

• Overview of new customer onboarding processes, whose accounts you will manage

• Internal liaison with the Tierney’s support, technical services, procurement, accounts, and management teams to ensure a seamless experience for your customers.

• Contribute to the achievement of the company’s Sales targets together with the wider sales and marketing departments

• Communicate service and support agreements/ contracts and company SLA’s/ T&C’s with Tierney’s customers

• Carry out periodic customer account reviews.

• Continuously expand your product knowledge on Tierney’s range of products and services

• Attend trade shows and seminars, in Ireland & the UK to meet with existing and prospective customers, promote products or to learn about industry developments.

• Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.

• Attend company training seminars regarding company products, systems, and processes.

• Prepare for and attend, locally or remotely, company sales and any other relevant meetings.

• Develop sales plans to introduce products in new markets

Desired candidate’s skills and experience: 

• Previous Sales experience and account management in a similar role is desirable

• Knowledge and experience within the IT Industry is an advantage. 

• Knowledge and experience within the Hospitality Industry is an advantage. 

• Good overall computer literacy and experience with Microsoft 365 Office Suite is essential 

• Proficiency in Microsoft Excel and Sales CRM’s is a distinct advantage 

• A positive team player that is dynamic, energetic and enthusiastic. 

• Must be well presented and have excellent time management, communication and interpersonal skills.

What are the benefits

• Company Vehicle

• Fuel Card

• Laptop

• Mobile phone

• On Site Parking

• Life Assurance

• Excellent career progression prospects.

• EAP/Well being support programme