Area Sales & Business Account Manager

Tierney’s provide a trusted and reputable range of IT Solutions, Support and Consultancy Services to the Hospitality and SME Sector across Ireland, UK, Greater Europe and USA.  We bring cutting edge solutions and services to our customers, from leading IT partners around the globe, enabling our clients to gain the maximum return from their IT investment and help them to achieve their specific needs.

Tierney’s are seeking an experienced and customer focused Area Sales & Business Account Managerto join our team, who will report directly to the company Head of Sales & Business Development.

This is a Hybrid role, based out of our Head Office in Ennis.  

Key Responsibilities of the Role:

• Promote and sell Tierney’s IT contract services, hardware & software products, point of sales and other hospitality solutions to existing and prospective customers.

• Research, identify and target prospective customers in your sales region.

• Organise and/ or carry out pre-sales IT surveys and fact-finding meetings at customer locations

• Meet with customers’ key IT stakeholders and other third-party IT related vendors, at different intervals throughout the sales cycle.

• Prepare and deliver company & product presentations and demonstrations, that explain our products or services to customers. Liaise with inside sales support and other departments to provide industry or customer specific solutions.

• Manage pre-sales discussions for IT upgrades and major projects, recommending improved or upgraded materials, systems, and machinery to customers, documenting better business efficiencies and ROI

• Prepare customer quotations and extended proposals using the company CRM system.

• Overview of new customer onboarding processes, whose accounts you will manage

• Internal liaison with the Tierney’s support, technical services, procurement, accounts, and management teams to ensure a seamless experience for your customers.

• Contribute to the achievement of the company’s Irish Sales targets together with the wider sales and marketing departments

• Communicate service and support agreements/ contracts and company SLA’s/ T&C’s with Tierney’s customers

• Carry out periodic customer account reviews.

• Develop future customer IT strategies and roadmaps, assisting IT budget planning.

• Continuously expand your product knowledge on Tierney’s range of products and services

• Utilize our company CRM system to forecast sales pipelines, track, and report on sales activities, generate reports and process sales orders.

• Attend trade shows and seminars to meet with existing and prospective customers, promote products or to learn about industry developments

• Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.

• Attend company training seminars regarding company products, systems, and processes.

• Prepare for and attend, locally or remotely, company sales and any other relevant meetings.

• Develop sales plans to introduce products in new markets

Desired candidate’s skills and experience: 

• Previous Sales experience and account management in a similar role is desirable

• Knowledge and experience within the IT Industry is an advantage. 

• Knowledge and experience within the Hospitality Industry is an advantage. 

• Good overall computer literacy and experience with Microsoft 365 Office Suite is essential 

• Proficiency in Microsoft Excel and Sales CRM’s is a distinct advantage 

• A positive team player that is dynamic, energetic and enthusiastic. 

• Must be well presented and have excellent time management, communication and interpersonal skills.

• Full, clean Irish/EU drivers licence.

What are the benefits

• Company Vehicle

• Fuel Card

• Laptop

• Mobile phone

• On Site Parking

• Life Assurance

• Excellent career progression prospects.

• EAP/Well being support programme